FREQUENTLY ASKED QUESTIONS
Are your wedding dresses 100% authentic designer couture bridal gowns? Where do you get your inventory?
All of the wedding gowns are 100% authentic designer bridal gowns. We do not sell knock-off or imitation dresses. We deal directly with top bridal gown designers, manufacturers and authorized bridal salon retailers throughout the country.
How do I take my measurements? Will I have any additional charges?
We recommend that you get measured by a professional in the appropriate undergarments when evaluating the correct size for their wedding dress. Contact us for more information.
Purchases made by brides in the United States (except Texas) will have to pay in full the price of the wedding dress, sales tax and shipping/handling at the time of purchase. There will be no additional charges at the time of delivery. Texas sales tax will be added to all shipments within the State of Texas.
How soon will I receive my wedding dress or accessories?
Wedding dresses in our inventory are ready for immediate shipment. Wedding dress or accessories will ship within 5-7 business days of receipt of payment.
When will I receive tracking information for my order? What is your return policy? Online Orders Only
After placing your online website order you will receive an order confirmation email. You will be notified via email when the order has shipped. This will include the tracking information for your shipment and estimated shipping day. Once your order has shipped please allow one business day for the respective shipping company’s website to update with the estimated delivery information.
After receiving it, you must notify us within 24 hours of receipt of the wedding dress or accessories if you feel it isn’t the one for you and would like to return it. Please contact us for more information.
All sales are final if a return authorization has not been requested and issued by us within 24 hours of delivery. Items returned without authorization are refused and sent back to the sender. All shipping and handling charges are non-refundable.
What shipping methods do you use?
Standard shipping is UPS Ground for all shipments within the USA. All dresses are shipped insured with a signature required for delivery. Accessories are shipped insured with tracking information (insurance and signature requirement are an additional charge). We also use USPS for accessory shipments.